I'm Paulo Duarte, a Salesforce Consultant and Implementation Lead. I design and deliver clean, scalable Sales, Service and Experience Cloud solutions – from discovery workshops to go-live – with automation and AI that your teams actually use.
From first workshop to go-live, I build Salesforce solutions that are simple to use, easy to maintain and ready to grow with your business.
Lead-to-cash processes, pipeline management, forecasting and reporting your sales team trusts.
Case management, omni-channel routing and service consoles that reduce handling time.
Agentforce topics and actions, Einstein Bots and agent deflection that deliver measurable ROI.
Partner, supplier and customer portals with secure, well-governed sharing models.
Discovery, sprint planning, RAID management, testing, deployment planning and stakeholder management.
Record-triggered and screen flows, plus Process Builder / Workflow migration to modern Flow.
Ongoing or interim admin support – users, security, data quality, reports, dashboards and release readiness.
Adoption strategies, champions networks and usage tracking that turn your Salesforce investment into everyday habit.
Tailored, hands-on training sessions, guides and videos so every team feels confident using Salesforce.
Every certification is active and kept current through Salesforce's maintenance releases, from my first in 2020 to the latest in Agentforce.
AgentblazerRecommendations from clients and colleagues on LinkedIn.
Paulo outlined a very clear, organised and detailed process… together they would set us up for immediate and future success with a completely custom CRM that maximises our efficiency in ways we didn't think or even know possible. I highly recommend his work and his ethos in delivering on the promises he makes.
Paulo's enthusiasm, passion and drive to build relationships with end-users, understand their needs and provide a service second to none is incredibly vibrant… an incredible member of the team, pushing Salesforce from strength to strength.
He has a vast technical skill-set, complemented by his ability to both understand business requirements and to feed them across the team in a clear and concise manner. Paulo is approachable, helpful and his patience when training others is an extremely valuable asset.
Paulo was really able to dig in and understand our Salesforce problems and challenges… His eagerness to take our business to new heights, commitment to quality, and enthusiasm for all things Salesforce makes for a very enjoyable partnership.
Practical Salesforce tips and release features, explained simply.
Whether it's a new implementation, a health check or an automation clean-up, let's talk.
Get in touch